About the Course

If you're managing technicians, you already know the challenge: you need to know who's performing, who's struggling, and what's driving results—but tracking it all feels overwhelming. This course cuts through the complexity. You'll discover the exact metrics that matter, the tools that actually work, and the strategies that turn performance data into real improvements. Whether you're managing a small team or a large operation, you'll walk away with a practical framework you can implement immediately. Learn how to set benchmarks, communicate expectations clearly, and create a culture where high performance is recognized and rewarded. Ready to take control of your team's performance? Let's go.

What You'll Learn

31 Chapters · 31 Lessons

    1. How To Track Technician Performance Free preview

    1. (Included in full purchase)

      Performance Is More Than One Number

    1. (Included in full purchase)

      A Technician Is More Than Her Revenue.

    1. (Included in full purchase)

      Judging On Gut Versus Tracking Fairly

    1. (Included in full purchase)

      What A Performance Tracking System Is Made Of

    1. (Included in full purchase)

      A Technician's Performance Profile

    1. (Included in full purchase)

      Measure The Full Picture

    1. (Included in full purchase)

      Track The Dimensions That Matter

    1. (Included in full purchase)

      Measure Fairly And Consistently

    1. (Included in full purchase)

      Track Performance Over Time

    1. (Included in full purchase)

      Track A Technician To Help Her

    1. (Included in full purchase)

      Turn Tracking Into Growth

    1. (Included in full purchase)

      Give Honest, Caring Feedback

    1. (Included in full purchase)

      Tracking To Punish Versus Tracking To Develop

    1. (Included in full purchase)

      Coach Each Technician To Improve

    1. (Included in full purchase)

      Recognize And Reward Performance

    1. (Included in full purchase)

      Every Technician Wants To Be Seen

    1. (Included in full purchase)

      Make It A Fair, Living System

    1. (Included in full purchase)

      Set Clear Expectations And Standards

    1. (Included in full purchase)

      Review Performance On A Rhythm

    1. (Included in full purchase)

      A Technician's Growth Over Time

    1. (Included in full purchase)

      You Do Not Track Technicians To Rank Them.

    1. (Included in full purchase)

      Performance-Tracking Mistakes To Avoid

    1. (Included in full purchase)

      Numbers Alone Versus Numbers Plus Judgment

    1. (Included in full purchase)

      How To Track Technician Performance.Your First

    1. (Included in full purchase)

      Signs Your Tracking Is Working

    1. (Included in full purchase)

      What Good Performance Tracking Gives Back

    1. (Included in full purchase)

      What To Track For A Nail Technician

    1. (Included in full purchase)

      How To Track Technician Performance.Principles To

    1. (Included in full purchase)

      See Each Technician Fully

    1. (Included in full purchase)

      Test

Ready to Master Technician Performance?

Don't let another month go by without clear visibility into your team's performance. Join hundreds of service managers who are using these proven strategies to build stronger, more productive teams. Your first step to better performance starts here.

$29.00

Enroll Now Free preview